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![PDF] ERLANG C FORMULA AND ITS USE IN THE CALL CENTERS | Semantic Scholar](https://d3i71xaburhd42.cloudfront.net/416d793e65ce0e8b0766c8d354e59d9fe69d5fc8/5-Figure1-1.png "PDF] ERLANG C FORMULA AND ITS USE IN THE CALL CENTERS | Semantic Scholar")